Privacy Policy

Last updated: 30 July 2026

This Privacy Policy describes how Figtiin Pte Ltd, operating as 3DIO World (“3DIO World”, “we”, “us” or “our”), collects, uses, discloses, stores and protects personal data when you:

• Visit or use the 3DIO World online store;

• Place or attempt to place an order;

• Contact us regarding an order, product or service; or

• Otherwise interact with us.

Figtiin Pte Ltd is responsible for the personal data collected in connection with the operation of 3DIO World.

This Privacy Policy applies alongside our Terms of Service, Shipping Policy and Return and Refund Policy.

1. Personal Data We Collect

We limit our collection of personal data to information reasonably required to operate the store, process orders, provide customer support and comply with our legal obligations.

Information You Provide

When you place or attempt to place an order, we may collect:

• Your full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Products ordered;

• Order value and currency;

• Shipping method;

• Order and transaction references;

• Discount or promotional information;

• Delivery instructions; and

• Communications relating to your order.

When you contact us regarding a damaged or defective item, we may also collect photographs, videos, packaging information and other evidence required to assess the claim.

Payment Information

Payments are processed through Shopify and the payment providers available at checkout.

Your payment provider may collect information such as your payment card details, bank information, billing address and authentication information. Figtiin Pte Ltd generally does not receive or store complete payment card numbers or payment authentication credentials.

Payment information is handled according to the privacy and security practices of Shopify and the applicable payment provider.

Information Collected Automatically

When you visit the store, Shopify and other service providers necessary to operate and secure the store may automatically process limited technical information, including:

• Internet Protocol address;

• Browser type and version;

• Device type and operating system;

• Language, currency and regional settings;

• Cookie or session identifiers;

• Referring pages;

• Store pages viewed;

• Cart and checkout activity;

• Date and time of access; and

• Security, fraud-detection and diagnostic information.

This information is used to operate the storefront, maintain your shopping cart, provide checkout functionality, detect fraud, secure the website and diagnose technical issues.

2. How We Use Personal Data

We may collect, use and disclose personal data for the following purposes:

• To create, process and fulfil your order;

• To verify order and payment information;

• To arrange shipping and delivery;

• To communicate order confirmations and delivery updates;

• To provide customer service;

• To assess damaged or defective item claims;

• To issue approved replacements or refunds;

• To prevent fraud, misuse and unauthorised transactions;

• To maintain the security and proper operation of the store;

• To maintain business, accounting and transaction records;

• To comply with tax, customs, accounting and other legal obligations;

• To establish, exercise or defend legal claims;

• To respond to lawful requests from courts, regulators and public authorities; and

• To enforce our policies and contractual rights.

We do not use order contact details to send promotional marketing messages unless you have separately requested or consented to receive them.

Where you withdraw consent for an activity that relies on consent, we will explain any consequences of the withdrawal and cease the relevant collection, use or disclosure where required by law.

Withdrawal of consent does not affect processing that occurred before the withdrawal or processing that remains necessary for legal, contractual or legitimate business purposes.

3. Legal Grounds for Processing

Depending on your location, we process personal data on one or more of the following grounds:

• Performance of a contract: Processing your order, receiving payment, arranging delivery and providing customer support;

• Legal obligation: Complying with tax, accounting, customs, consumer-protection and regulatory requirements;

• Legitimate interests: Protecting the store, preventing fraud, resolving disputes and maintaining accurate business records;

• Consent: Where you have voluntarily consented to a particular use; and

• Other grounds permitted by law: Including deemed consent or other statutory exceptions where applicable.

4. How We Disclose Personal Data

We may disclose relevant personal data to organisations that help us operate the store and fulfil your order, including:

Shopify

The store is hosted and operated using Shopify. Shopify processes information required to provide the storefront, cart, checkout, hosting, security and related ecommerce services.

Shopify may process personal data on our behalf and may also process certain information under its own privacy terms when providing Shopify services directly to customers.

Payment Providers

Payment providers process payments, perform authentication, prevent fraud and manage payment disputes or chargebacks.

Shipping and Logistics Providers

We disclose the information reasonably required to deliver your order to couriers, postal operators, freight providers, customs agents, fulfilment providers and other logistics partners.

This normally includes your name, shipping address, telephone number, email address, order reference and relevant customs information.

Service Providers

We may disclose information to service providers supporting:

• Website hosting and operation;

• Order management;

• Information technology;

• Cybersecurity;

• Fraud prevention;

• Customer support;

• Accounting;

• Legal compliance; and

• Business administration.

These providers are authorised to process personal data only for the relevant service or as otherwise permitted by law.

Professional Advisers

We may disclose information to accountants, auditors, insurers, legal advisers and other professional advisers where reasonably necessary.

Government and Regulatory Authorities

We may disclose personal data where required by law, court order or a lawful request from a government, customs, tax, regulatory or law-enforcement authority.

Business Transactions

If Figtiin Pte Ltd undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, relevant personal data may be disclosed to the parties and advisers involved, subject to appropriate confidentiality and data-protection arrangements.

5. International Transfers

3DIO World sells and ships products worldwide. Shopify, payment providers, logistics providers and other service providers may process personal data in countries outside Singapore or outside your country of residence.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012, unless an applicable exception applies.

Where required by other applicable privacy laws, international transfers may be supported by contractual safeguards, adequacy decisions or another legally recognised transfer mechanism.

6. Cookies and Similar Technologies

The store uses cookies and similar technologies required to:

• Keep the website functioning;

• Remember cart contents;

• Maintain secure sessions;

• Enable checkout;

• Remember language, region or currency preferences;

• Prevent fraud and unauthorised activity; and

• Diagnose performance or technical problems.

Some cookies are strictly necessary for the store to operate and cannot be disabled through the store’s consent controls.

Where applicable law requires consent for non-essential cookies, those cookies will be controlled through the store’s cookie banner or customer privacy settings.

You may also manage cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the store, cart or checkout from functioning correctly.

7. Marketing Communications

We do not use information supplied solely for an order to send promotional marketing communications without an appropriate legal basis or separate consent.

Where you separately choose to receive marketing communications, you may withdraw that consent or unsubscribe at any time using the method provided in the message or by contacting us.

We will comply with applicable direct-marketing and Do Not Call requirements.

Transactional communications concerning an order, payment, delivery, claim, replacement, refund, security issue or policy update are not promotional marketing messages and may still be sent where necessary.

8. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to:

• Process and complete your order;

• Provide customer support;

• Manage replacements, refunds and disputes;

• Maintain transaction and accounting records;

• Comply with tax, customs and other legal obligations;

• Prevent fraud and abuse; and

• Establish, exercise or defend legal claims.

Retention periods may vary depending on the type of record and the laws that apply.

When personal data is no longer required for a business or legal purpose, we will take reasonable steps to delete, anonymise or securely dispose of it.

Shopify, payment providers and other service providers may retain information according to their own legal obligations and retention policies.

9. Protection of Personal Data

We use reasonable administrative, organisational and technical measures designed to protect personal data against:

• Unauthorised access;

• Unauthorised collection, use or disclosure;

• Accidental loss;

• Improper alteration;

• Destruction;

• Copying; and

• Similar security risks.

Access to personal data is limited to persons and service providers that reasonably require it to perform their duties.

However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure. You should protect your account credentials, payment authentication information and devices from unauthorised access.

10. Data Breaches

Where we become aware of a personal-data breach, we will assess the incident and take reasonable steps to contain, investigate and address it.

Where notification is required by applicable law, we will notify the relevant regulator and affected individuals within the legally required period.

11. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Request access to personal data we hold about you;

• Request information about how your personal data has been used or disclosed;

• Request correction of inaccurate or incomplete personal data;

• Request deletion of personal data;

• Withdraw consent;

• Object to or restrict certain processing;

• Request a portable copy of certain personal data;

• Opt out of certain data sales, sharing or targeted advertising where applicable;

• Appeal a decision concerning a privacy request where applicable; and

• Lodge a complaint with the relevant data-protection authority.

These rights are subject to applicable legal conditions, exemptions and record-retention obligations.

We may need to verify your identity before processing a request. We may also request sufficient information to locate the relevant order or records.

Where permitted by law, we may decline or limit a request that is fraudulent, abusive, excessive, technically impracticable, legally prohibited or would adversely affect another person’s rights.

To exercise a privacy right, contact support@3dio.world.

12. Singapore Personal Data Protection Act

Figtiin Pte Ltd manages personal data in accordance with Singapore’s Personal Data Protection Act 2012, including its applicable regulations and advisory guidelines.

Under the PDPA, we will take reasonable steps to:

• Notify individuals of the purposes for which personal data is collected, used or disclosed;

• Obtain consent where consent is required;

• Limit collection, use and disclosure to reasonable and appropriate purposes;

• Allow consent to be withdrawn with reasonable notice;

• Keep relevant personal data reasonably accurate and complete;

• Protect personal data using reasonable security arrangements;

• Stop retaining personal data when it is no longer needed for a legal or business purpose;

• Provide access to and correction of personal data where required;

• Apply appropriate safeguards to overseas transfers;

• Assess suspected data breaches; and

• Notify the Personal Data Protection Commission and affected individuals where legally required.

Data Protection Officer

Figtiin Pte Ltd has designated a contact responsible for handling personal-data enquiries and requests.

Data Protection Officer
Figtiin Pte Ltd, operating as 3DIO World
Email: support@3dio.world

Please use the subject line “Privacy Request” and include sufficient information for us to identify you and the relevant records.

If you have a concern regarding our handling of personal data, please contact us first so that we can investigate and respond.

You may also lodge a complaint with Singapore’s Personal Data Protection Commission or another competent supervisory authority where you have the right to do so.

13. Customers in the European Economic Area and United Kingdom

Where the European Union or United Kingdom data-protection laws apply, Figtiin Pte Ltd generally acts as the controller of personal data processed for store orders and customer service.

You may have rights including access, correction, deletion, restriction, objection and portability, subject to applicable exemptions.

Where processing is based on legitimate interests, you may request information concerning those interests or object to the processing.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of earlier processing.

You may also lodge a complaint with the data-protection authority in the country where you live or work.

14. Customers in the United States

Residents of certain US states may have additional rights under applicable state privacy laws, including rights to access, correct or delete personal data and to opt out of certain forms of sale, sharing, targeted advertising or profiling.

Figtiin Pte Ltd does not sell order information for monetary consideration.

Where a particular disclosure or use is legally classified as a sale or sharing, we will provide the rights and controls required by the applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. Children’s Privacy

The store is intended for customers who are legally able to enter into a purchase contract.

We do not knowingly collect personal data directly from children who are not legally permitted to provide it. A parent or legal guardian should place an order on behalf of a child.

If you believe that a child has provided personal data without appropriate authorisation, contact us at support@3dio.world.

16. Third-Party Websites and Services

The store may contain links to websites, services or payment methods operated by third parties.

This Privacy Policy does not govern the privacy practices of those third parties. You should review their respective privacy notices before providing personal data to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our business or store operations;

• Changes to Shopify or other service providers;

• New legal or regulatory requirements; or

• Changes to how personal data is processed.

The revised policy will be published on the store with an updated “Last updated” date.

Where legally required, we will provide additional notice or obtain consent before applying a material change.

18. Contact Us

For privacy questions, requests, complaints or withdrawal of consent, contact:

Data Protection Officer
Figtiin Pte Ltd, operating as 3DIO World
Email: support@3dio.world